Term's & Conditions
We at Metabalance Healthcare Pvt. Ltd. respect your privacy and are committed to protecting your personal and health information. This Privacy Policy outlines what data we collect, how we use it, and your rights.
What Information We Collect
We may collect the following types of information:
Personal Info: Full name, email, phone, address, gender, DOB.
Health Info: Medical history, allergies, current medications, lab reports.
Booking Info: Date/time of appointments, payment details, consultation notes.
Technical Data: Device type, browser, IP address, geolocation, and cookies.
How We Use Your Information
We use your information for:
Scheduling appointments and reminders.
Delivering personalized care plans and follow-ups.
Processing payments securely.
Internal analytics to improve service quality.
Sending updates, newsletters, and offers (if opted-in).
We do not sell, rent, or trade your data to third parties.
Who We Share Your Data With
Your data may be shared only with:
Partner Labs/Diagnostics: For test facilitation.
Medical Professionals: Only with your consent.
Payment Processors: For secure transactions.
Legal Authorities: If mandated by law or court orders.
All such parties are under confidentiality obligations.
Data Retention
We retain your information for the duration necessary for the service or as required by applicable Indian laws (e.g., medical records retention). You may request deletion of data after services are completed, subject to legal exceptions.
Data Protection & Security
We employ strong encryption, firewalls, and restricted access control to safeguard your data. However, no method is 100% secure. We cannot guarantee absolute data security.
Your Rights
You have the right to:
Access your stored information.
Request correction of inaccurate data.
Withdraw consent or opt out of marketing.
Request deletion of your records (where legally possible).
Please contact us at privacy@metabalancehealthcare.com to exercise your rights.
Use of Cookies
We use cookies to track user behavior and enhance your browsing experience. You can control cookie settings from your browser. Disabling cookies may limit some functionalities.
Third-Party Links
Our website may contain links to third-party sites or tools. We are not responsible for their privacy practices. Please read their privacy policies before using them.
Children’s Privacy
We do not knowingly collect data from children under 18 without verified parental consent.
Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on our website with a revision date.
Contact
For support or questions:
Metabalance Healthcare Pvt. Ltd.
Email: info@metabalancehealthcare.com
Address: 108B Sainik Farms, Central Avenue, New Delhi 110062
Phone: +91 98109 94145