Terms and conditions

1. Introduction

Welcome to Metabalance Healthcare Private Ltd.

These Terms of Service govern your use of our website located at www.metabalancehealthcare.com.

Our Privacy Policy also governs your use of our service and explains how we collect, safeguard, and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements and agree to be bound by them.

BY USING METABALANCE SERVICES, YOU AGREE TO THESE CONDITIONS. PLEASE READ THEM CAREFULLY.

2. Use of Our Website and Services

By accessing or using our website and booking services, you confirm that you are at least 18 years old and agree to be legally bound by these terms. If you do not accept these terms, please do not use our site or services.

You agree not to misuse the website, interfere with its operations, or attempt unauthorised access to its data, servers, or backend.

3. Medical Disclaimer

Metabalance Healthcare provides holistic healthcare, functional medicine, and lifestyle modification services. Our services are intended for wellness and preventive care and do not replace conventional or emergency medical treatment. Always consult your physician for serious or urgent medical issues.

We do not guarantee diagnosis, cure, or results. Our plans depend on accurate disclosure from the client and consistent participation.

4. Booking and Payments

All services, including consultations and wellness programs, must be booked in advance. Appointments are confirmed only after payment. Payments are accepted online via secure gateways.

Prices and service descriptions are subject to change without prior notice. GST or other applicable taxes will be charged as per Indian laws.

5. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services temporarily or permanently with or without notice. We are not liable to you or any third party for such modifications.

6. Client Responsibilities

You agree to:

• Provide truthful, current, and complete health information.
• Follow the health recommendations to the best of your ability.
• Notify us of changes in medical condition, medications, or lifestyle that may impact your care.

7. Teleconsultation Disclaimer

Teleconsultations are conducted via third-party secure video conferencing tools. You are responsible for having a stable internet connection and ensuring a private environment for sessions.

We are not responsible for outcomes caused by incomplete information shared during remote consultations.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, designs, software, and treatment protocols — is the property of Metabalance Healthcare Private Ltd. or its licensors, and is protected by Indian and international copyright and trademark laws.

You may not reproduce, distribute, modify, transmit, republish, or commercially exploit any material from our website without our prior written permission. Use of our brand name, logo, or any of our trademarks without authorisation is strictly prohibited.

Any feedback, suggestions, or ideas you submit to us may be used by Metabalance Healthcare without obligation or attribution.

9. Limitation of Liability

We do not guarantee the accuracy, completeness, or suitability of the information and services. Under no circumstances shall Metabalance Healthcare or its team be liable for any direct, indirect, or consequential loss arising from the use or inability to use our services.

10. Indemnity

You agree to indemnify and hold harmless Metabalance Healthcare and its employees from any claim, liability, damages, or cost (including legal fees) arising from your misuse of services, violation of these terms, or infringement of any rights.

11. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by the laws of the Republic of India. Courts in Gurugram, Haryana will have exclusive jurisdiction.

12. Contact

For support or questions:

Metabalance Healthcare Pvt. Ltd.
108 B, Central Ave, Block E, Sainik Farm,
New Delhi, Delhi 110080

Phone: +91 98109 94145
Email: info@metabalancehealthcare.com